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Implementation of itil service desk improves operational PDF results

implementation of itil service desk improves operational ...

implementation of itil service desk improves operational efficiency and customer service for australian telco. a leading australian telecommunications service...

Justifications, strategies and critical success ...

justifications, strategies and critical success factors in successful itil implementations in u.s. and australian companies: an exploratory study

Bmc remedyforce service desk

Bmc remedyforce service desk make your help desk as easy to use as your favorite consumer web site - without any capital investment, infrastructure requirements, or...

It asset management and itil technology brief

Technology brief: it asset management and itil1 executive summary challenge it asset management (itam) is a cornerstone of it service management...

Information systems strategy

Bournemouth university - information systems strategy 2006-2010 i 3 foreword bournemouth university is...

Key initiative overview

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